Refund and Return Policy

Last updated: 23 April 2025

At Talurra, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a 30-day money-back guarantee on all eligible items.

Order Cancellation

Need to cancel your order? No problem. If your order hasn't shipped yet, we'll cancel it and issue a full refund at no additional cost.

No Customs Fees or Hidden Charges

We believe in simple, transparent shopping. There are no customs duties or hidden fees—just a smooth and seamless experience.

Return Rights

You have the right to return your order within 30 days of receiving it. To be eligible for a return, the item must be unused, in the same condition as when you received it, with all original tags and packaging intact.

To process a return:

  1. Contact us at contact@talurra.com to register your return case.

  2. Download and complete our return form.

  3. Send the item along with the completed return form to one of the following return addresses:

Main Return Address:

Sweden
Talurra Returns
Idrottsvagen 4A
134 40, Gustavsberg
Sweden

Additional Return Address (Optional):

Hong Kong
Talurra Returns
Sun Fung Centre Kwai Chung,
Kwai Tsing District
Hong Kong

We recommend using a trackable shipping method, as we cannot be held responsible for returns that are lost in transit.

Refunds

Once your return is received and inspected, we will notify you by email. If your return is approved, a refund will be issued within 14 business days using your original payment method.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at contact@talurra.com. We’ll ensure a hassle-free return, replacement, or refund—at no cost to you.

For any questions or support regarding returns, feel free to reach out to us at contact@talurra.com.
We’re here to help!