Privacy policy

Last updated: 23 April 2025

TALURRA Inc., TALURRA (US), Inc., TALURRA (UK) Ltd., and TALURRA Australia Pty Ltd, together with their respective subsidiaries and affiliates (collectively, “TALURRA,” “we,” “us,” or “our”), recognize the importance of your personal information. This Privacy Policy outlines how TALURRA collects, uses, and protects the information of our customers, visitors, and users (collectively, the “Users”) via our website at www.talurra.com, our mobile applications, products, and services (collectively, the “Services”), including interactions through social media and other communication channels.

By using or accessing our Services, submitting your information, or otherwise interacting with TALURRA, you agree to the terms in this Privacy Policy and our Terms of Use.

INFORMATION WE COLLECT

Personal Information You Provide

When you register for an account, make a purchase, contact us, or use other features of the Services, we collect certain Personal Information, such as:

  • Name, title, and contact details (email, phone, address)

  • Payment and billing information

  • Date of birth (if applicable)

  • Shipping details

  • Gift recipient information (if applicable)

Device Identifiers

We collect information about the device you use to access our Services, including device ID, type, and operating system, to enhance your experience and security.

Analytics and Cookies

We use cookies, log files, pixel tags, and similar technologies to collect Usage Data, such as:

  • Your IP address

  • Browser type and settings

  • Pages visited and time spent

  • Shopping and browsing behaviors

  • GPS or location data (if enabled)

These tools help us personalize your experience, monitor the Services, and deliver targeted advertising. For more information, see “Service Providers” below.

USE OF INFORMATION

We process Personal Information:

  • To provide, improve, and personalize the Services

  • To manage transactions and fulfill orders

  • To communicate with you (support, promotions, updates)

  • For legal compliance and fraud prevention

  • To analyze trends and user behavior

  • For marketing and customer service enhancements

Legal bases include:

  • Art. 6(1)(f) GDPR (legitimate interests)

  • Art. 6(1)(b) GDPR (contractual necessity)

  • Art. 6(1)(a) GDPR (consent)

INFORMATION SHARING AND DISCLOSURE

We may share your information:

  • With third-party service providers (shipping, payments, analytics, marketing)

  • As required by law or to protect rights and enforce policies

  • With brand ambassadors and marketing partners (under strict data protection agreements)

  • In the event of a merger, sale, or business transfer

  • In public forums or competitions (only with consent)

We never sell your personal information for profit.

DATA RETENTION

We retain Personal Information as long as necessary for business, legal, or regulatory purposes. Usage data is kept for shorter periods unless required for security or performance analysis.

INTERNATIONAL DATA TRANSFER

Your information may be transferred to and processed in countries outside your own, including the United States, where data laws may differ. TALURRA ensures adequate protection through security measures and contractual safeguards.

YOUR RIGHTS UNDER GDPR

If you are in the EEA, UK, or Switzerland, you may:

  • Request access to your data

  • Correct or delete your Personal Information

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data portability

To exercise your rights, submit a request at: https://talurra.com/dsar

We may require proof of identity for security purposes. Requests are typically free, but we may charge a fee for repetitive or unfounded requests.

CALIFORNIA & NEVADA PRIVACY RIGHTS

California (CCPA/CPRA)

California residents may learn more about their legal rights via our California Privacy Notice.

Nevada

Nevada consumers may opt-out of the sale of personal information—even if it’s not currently being sold—by submitting a request via this form.

CHILDREN’S PRIVACY

The Services are not intended for users under:

  • 13 years (United States)

  • 16 years (EEA)

  • 18 years (UK)

We do not knowingly collect data from minors. If you believe we have collected data from a child under these age thresholds, please contact us and we will promptly delete it.

SECURITY MEASURES

We use industry-standard safeguards to protect your information, including:

  • Secure Socket Layer (SSL) encryption

  • Firewalls and secure infrastructure

  • Access control and regular audits

Despite our efforts, no system can be 100% secure, and data transmission over the internet involves inherent risks.

THIRD-PARTY LINKS

Our Services may link to third-party websites. We are not responsible for their privacy practices or content. Please read the privacy policies of external sites before providing them with information.

SERVICE PROVIDERS

We engage reputable third-party providers for:

  • Payment processing

  • Marketing & analytics (e.g., Google, Meta)

  • Email communications

  • Customer insights (e.g., Epsilon Abacus for UK-based data partnerships)

These providers have access to your data only to perform specific tasks and are contractually obligated to protect it.

SWEEPSTAKES & PROMOTIONS

From time to time, we run competitions or giveaways. Participation may require marketing consent. These promotions may have their own terms which override this policy in case of conflict.

COMMUNICATIONS OPT-OUT

You may unsubscribe from marketing emails at any time by:

  • Clicking the “unsubscribe” link in an email

  • Updating your preferences in your TALURRA account

  • Using this form

We’ll still send transactional emails (e.g., order confirmations).

EDIT OR DELETE YOUR ACCOUNT

To edit or update your account details, log in at www.talurra.com. To delete your account, contact us via info@talurra.com or submit a request through this form.

CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy periodically. If changes are material, we will notify you via the website or other appropriate means. Continued use of the Services after changes are posted indicates your agreement to the revised policy.

CONTACT US

For questions, requests, or complaints about this Privacy Policy or your data, contact us at:

Company Name: CREDORA PAYMENTS LIMITED

Email: info@talurra.com

Company Number: 78060947

Registered Office Address:
UNIT 2A, 17/F GLENEALY TOWER
NO.1 GLENEALY CENTRAL
HONG KONG